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Return & Refund Policy

 

CANCELLATION & REFUND PRIOR TO SHIPMENT

There is no cancellation or refund policy after the order has been confirmed. If a cancellation is needed, the order will still be chargeable at the full price.

RETURN POLCY

The following are the policies to be eligible for return requests after shipment/receipt of goods:

We will replace any damaged products that were caused by our end if you return them within 7 days of purchase date.

Please contact us at: [email protected] within 24 hours of receiving your order to find out how to send damaged products back to our warehouse and we will process the replacement after we receive them.

Please always include your order confirmation number in the subject line & provide product video or pictures so we can be super speedy when replying!

Goods are eligible for a return if the following are applied:

Incorrect:

The item is not the item you ordered. Wrong size or the color is different from what is indicated on the order summary, or there are missing items inside the packaging.

Damaged:

The items are found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete RITZ ENCHANTRESS SDN. BHD. product.

Returned items must meet the following requirements:

-          The item must be shipped back to us within 7 working days upon receipt. (As proved by the postal or courier receipt).

-          You have proof of purchase (order invoice number and receipt).

-          Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.

-          Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.

Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.

We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

 

SHIPPING POLICY

Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

 

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

 

All re-delivery of goods to you will be charged for an associated shipping charges which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address

If you have any request for change of shipping address, please email us at [email protected] within 12 hours upon your order submission.

 

If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.